Vehicle Service Contracts
Vehicle service contracts can increase after-sales performance and revenue for independent or franchise dealerships with fixed operation margins. Signature Dealer Services provides customized solutions that result in greater revenue by increasing customer satisfaction and customer retention. This is why you want an expert F&I team that can deliver peace of mind to your customers in case of mechanical breakdowns, malfunctions, or other unforeseeable mechanical failures not covered by the OEM warranty. We are committed to your success! We have the solutions that will help maximize your business so that you can better serve your customers.Vehicle Service Contract Overview
Vehicle Service Contract Coverage
- Platinum Plus: available for vehicles with 150,000 miles or fewer
- Gold Plus: available for vehicles with 180,000 miles or fewer
- Silver Plus: available for vehicles with 200,000 miles or fewer
- Powertrain (only): available for vehicles with 150,000 miles or fewer
- Engine: available for vehicles with 150,000 miles or fewer
Highlights & Features
- Multiple coverage options aligned with the competitive market
- Simple claims processing feature for enhanced loss control
- Ancillary benefits are included with all coverage options
- Marketing materials provided
Customer Benefits
- Nationwide protection
- Convenient payment terms are available
- Travel-expense reimbursement (not available in New York state)
- If the selling dealer cannot make the repair, payment can be made to an alternate repair facility
- Emergency roadside assistance
- Rental reimbursement
- Transferable/Cancelable
Frequently Asked Questions
Who do I contact to update my policy information?
To update your policy information, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731
How do I file or check on a claim?
In order to file a claim, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731 before filing a claim, please be sure to have the following information available:Claim Number, Certificate/Policy Number, or Account/Bank/Loan Company.
How can I cancel my policy?
To cancel your policy, please submit your request in the “Service Center” under “Cancel Policy” or call +1 888 367 0731
How does a vehicle service contract work?
VSC typically offers coverage defined in the terms of elapsed time or mileage, whichever comes first. So, contracts may be for so many months (i.e. 36, 60, or 84) or miles in the thousands (36, 60, or 84). The terms, both months and mileage, typically start when the VSC is purchased. So a VSC purchased for 36/30 vehicle with 60,000 miles on the odometer on June 9, 2019 would cover the vehicle until the odometer read 90,000 or until June 9, 2022, whichever came first.
Agreement Terms
Actual Cash Value, is the trade-in value of the vehicle immediately prior to breakdown as determined by the most recent National Auto Dealers Association value for a vehicle in average condition, adjusted for mileage.Limits of liability, is the total liabilities for all benefits paid under the Purchaser Agreement, shall not exceed the actual cash value of the vehicle at the time of repair with the following exceptions.
Our Team Will Help You Understand:
- Repair Coverage
- Consumer Responsibilities
- Coverage Plans
- Claim Procedures
- Exclusions
- Transfer Of This Agreement
To find out more, please schedule a consultation:
Vehicle Prepaid Maintenance
Post-purchase business is a huge factor in increasing any dealerships bottom line. The competition in the automotive retail market for new customers is on the rise. Signature Dealer Services offers choices that are simple, affordable, and convenient for your customers to remain loyal. Provide them with confidence that their vehicle is maintained by certified professionals who knowstheir vehicles best.Vehicle Prepaid Maintenance can increase after-sales performance and revenue for independent and franchise dealerships by havingcustomers come back for servicesthat will maximize the lifetime of their vehicle.Vehicle Prepaid Maintenance Overview:
Vehicle Prepaid Maintenance Coverage- 1 Year: Lube, Oil Filter, Multipoint Inspection, Safety Inspection, and Car Wash
- 2 Year: Lube, Oil Filter, Multipoint Inspection, Safety Inspection, and Car Wash
- 3 Year: Lube, Oil Filter, Multipoint Inspection, Safety Inspection, and Car Wash
- 4 Year: Lube, Oil Filter, Multipoint Inspection, Safety Inspection, and Car Wash
- 5 Year: Lube, Oil Filter, Multipoint Inspection, Safety Inspection, and Car Wash
Optional Coverage: Dust & Pollen, Wiper Blades, Tire Rotation, and Wheel Alignment
Eligibility
- Available for all passenger cars, light duty trucks and SUVS
- No model year or mileage restrictions
- Business or commercially used vehicles
- Retail purchase or lease vehicles
- Trucks over one ton and motor homes are not eligible
- Vehicles that are salvaged, junk or declared a total loss are not eligible
Highlights & Features
- Increases service up-selling opportunities
- Services are performed at the authorize Dealer/Seller
- Generates customer loyalty
- Multiple levels of service reimbursement
- Custom value-added coupons
- Sales incentive programs available for F&I representatives
Customer Benefits
- Meets manufacturer warranty requirements
- Ensures reliability and performance
- Dealer-defined customer savings
- Dealer-recorded service history
- Protects against rising maintenance costs
Frequently Asked Questions
Is this an insurance policy?
The vehicle prepaid maintenance is not an insurance policy. This program is not required in order for a customer to purchase a vehicle.
What is the voucher for?
The voucher entitles the customer the benefits included under the contract provided to them at the time of sale. A voucher must be provided to redeem service.
How can I cancel this service?
This agreement is non-cancellable or transferable unless required by state law.
How does a vehicle prepaid maintenance work?
A vehicle prepaid maintenance provides required services to meet the manufacturer’s recommended maintenance schedule. The service generally incorporates oil and filter changes, tire rotation, alignments, maintaining fluids, changing spark plugs, and inspecting various mechanical parts, including: axles, ball joints, belts, brake lines, brake hoses,brake pads and rotors, calipers, exhaust systems,fuel systems, steering assembly and linkage and wiper blades.
Agreement Terms
New Vehicle, is any vehicle with less than six thousand (6,000) miles and no previous owner.Used Vehicle, is any vehicle with more than six (6,000) thousand miles or previously titles regardless of miles.
Our Team Will Help You Understand:
- Vehicle Eligibility
- Included Benefits
- Optional Benefits
- Cancellation
- Transferability
To find out more, please schedule a consultation:
Guaranteed Asset Protection (GAP)
Provide your customers with a smarter choice today, for greater relationships and after-sales performance. Vehicles that are financed come with tremendous financial risk when it is totaled or stolen before the loan or lease agreement is paid off. Traditional automobile insurance generally will only pay the value of the vehicle at the time a total loss is incurred. This value may be substantially less than the balance on the loan/lease that the customer owes.Guaranteed Asset Protection provides the peace of mind that customers need for the long road ahead.Guaranteed Asset Protection Overview
| **AN EXAMPLE OF HOW IT WORKS** | |
| LOAN/LEASE PAYOFF | $25,000.00 |
| INSURANCE DEDUCTIBLE | + $1,000.00 |
| INSURANCE SETTLEMENT | – $22,000.00 |
| OUT OF POCKET EXPENSE | = $4,000.00 |
| LENDER PAYOUT | $4,000.00 |
| OUT-OF-POCKET EXPENSE | $0.00 |
PLEASE REFER TO YOUR GUARANTEED ASSET PROTECTION (GAP) CONTRACT AGREMENT FOR YOUR EXACT COVERAGES, EXCLUSIONS, AND TERMS & CONDITIONS.
Highlights & Features
- Reinsured or Retro participation options available
- Backed by AM. Best “A” rated insurance companies
- Transferable/Cancelable
- Easily assign the creditor to whom the buyer/lessee of the vehicle makes the loan/lease payments
- The difference created by financing more than 150% of the vehicle’s retail value will not be waived
- If physical damage insurance is not in effect on the date of loss, then the value of the vehicle will be determined by using the most current edition of a nationally recognized used vehicle pricing guide
- Coverage varies by State
Customer Benefits
- Offered protection for the term up to 84 months of your loan/lease
- Protection applicable for vehicles valued less than $100,000.00 at time of purchase
- Benefits paid up to $50,000.00
- Deductible covered up to $1,000.00
Frequently Asked Questions
How can I update my contract information?
To update your policy information, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731
Can I cancel my contract?
You may cancel your contract at any time prior to the occurrence of a Total Loss. If this Contract is cancelled within thirty (30) days of the date of purchased, you will reimbursed for a full refund.
How can I cancel my contract?
To cancel your policy, mail or deliver a written notice of cancellation request to the Dealer/Financial Institution or Program Administrator. The Program Administrator must receive the cancellation request within thirty (30) days of the requested cancellation date
How does a Guaranteed Asset Protection work?
GAP transfers the risk related to the value of the vehicle when it is totaled or stolen being less than the outstanding balance due on the financing. Gap is most often structured as a waiver where the financing company agrees to waive the balance due when the vehicle is totaled. Gap is also structured as an insurance contract. In either case, the balance of the loan is paid.
Agreement Terms
Actual Cash Value, at the date of loss means, (1) the Actual Cash Value established by the Primary Insurance company, (2) in the absence of Primary Insurance, the retail value of the vehicle (per NADA or equivalent market value evaluation manual).Commercial Usage, means utilization of the Vehicle for any commercial purpose. An automobile, van, or light truck utilized for any commercial purpose is excluded unless the Commercial Usage surcharge option has been purchased.
Our Team Will Help You Understand:
- Vehicle & Program Information
- Limitations
- Contract Expiration
- Vehicle Type
- Program Eligibility
- Exclusions/Cancellations
- Deficiency Reporting
To find out more, please schedule a consultation:
Road Hazard Vehicle Protection
Total protection, total peace of mind from unexpected repairs to roadside emergencies. Road Hazard Vehicle Protection coverages will provide your customers with an on-call customer service experience, nationwide service network, and a simple claims process that will help keep them driving with confidence for the long road ahead. We provide a variety of coverages backed by A.M. Best “A” rated insurance companies. Enhance your dealership’s profits today while improving customer relationship by protecting your customer’s investment anytime, anywhere.Road Hazard Vehicle Protection Overview
Road Hazard Vehicle Protection Coverage
- 24/7 Emergency Roadside Assistance
- Windshield Repair
- Tire & Wheel Protection
- Paintless Dent Repair
- Key/Remote Replacement
Highlights & Features
- Select multiple coverage options
- Multiple coverage options aligned with the competitive market
- Simple claims processing feature for enhanced loss control
- Marketing materials provided
Customer Benefits
- Towing assistance
- Flat tire assistance
- Lockout service
- Front windshield repair of minor chips and cracks caused by propelled road hazard debris in highways, streets, and roads.
- Tire repair or replacement (includes curb and sidewall damage)
- Wheel repair or replacement
- Permanent repair on minor dents and dings on the body of the vehicle
- Key replacement benefits
- Availability varies by state
Frequently Asked Questions
Who do I contact to update my policy information?
To update your policy information, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731
How do I file or check on a claim?
In order to file a claim, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731 before filing a claim, please be sure to have the following information available:Claim Number, Certificate/Policy Number, or Account/Bank/Loan Company.
How can I cancel my policy?
To cancel your policy, please submit your request in the “Service Center” under “Cancel Policy” or call +1 888 367 0731
Can I bundle all these products?
Yes, bundling typically improves penetration rates for independent and franchise dealerships. Bundled or combo products include multiple coverage options discussed above in a single contract and premium payments for the consumer. Bundled programs are combined with several ancillary products such as paint and fabric, key replacement, paintless dent repair, etc.
Agreement Terms
Pre-Existing Conditions, are conditions that occurred before your purchase of this Agreement that would have been obvious and apparent if the Vehicle had been inspected at the time of purchase.Road Hazard, are objects and road conditions not normally found in the roadway, such as potholes, rocks, wood debris, metal parts, nails, glass, plastic or composite scraps or any item causing tire or wheel damage other than wear and tear.
Our Team Will Help You Understand:
- Repair Coverage
- Consumer Responsibilities
- Coverage Plans
- Claim Procedures
- Exclusions
- Transfer Of This Agreement
- Ineligibilities
To find out more, please schedule a consultation:
Exterior and Interior Protection
Exterior and Interior Protection provides total protection, total peace of mindby maintaining the appearance of vehicles to stay showroom new. Protect your customers’ investments by boosting the resale value of their vehicles with our long-lasting Exterior and Interior Protection coverages. Our interior and exterior treatments provide a safeguard between the vehicle and potentially damaging outside elements.Exterior and Interior Protection Overview
Most Common Exterior Damages
These elements include harsh weather, regular car washes, rocks or sand propelled from the road, damaging chemicals (bird droppings, squashed insects, tree sap, acid rain, road salt, or other grime), and UV damage. Aluminum stains from break dust, headlight lenses dulling, and small windshield cracks are also protected under our coverage. The chemical treatment that we use will prevent fading, scratches, discoloration, cracking, and may even restore the after finish damage with self-treating coatings that penetrate damaged sections of the coating.
Most Common Interior Damages
These elements include regular car washes, grease stains, blue jean dye transfer, pet stains, fast food spills, food and beverage spills, or even bodily fluids. Our treatments help maintain leather and vinyl, interior carpet, and fabrics from small rips and tears, discoloration, and permanent staining.
Highlights & Features
- Advanced surface products for maximum vehicle protection
- Industry leading warranty coverage
- Easy and convenient claims process
- Limited warranty in most states
Customer Benefits
- No per-occurrence limit
- Repair or replacement of covered damage
- Zero deductible, or out-of-pocket expense
- Maintain the color, texture and elegance of exterior paint
Frequently Asked Questions
How do I file or check on a claim?
In order to file a claim, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731 before filing a claim, please be sure to have the following information available: Claim Number, Certificate/Policy Number, or Account/Bank/Loan Company.
How many days do I have to file a claim?
The claim must be during the warranty term selected and must be filed within thirty (30) days from the time when the damage occurred or was discovered.
Can I apply this on my vehicle myself?
No, only an authorized dealer/seller can apply our exterior and interior treatment because it needs to be professionally and properly applied onto a vehicle.
Is this an insurance policy?
The exterior and interior protection is not an insurance policy for physical damage or vehicle liability. This program is not required in order fora customer to purchase a vehicle.
Agreement Terms
Authorized Dealer, is the dealer/seller of the limited warranty. If a situation arises where the performing dealer/seller is no longer in business, an agreement mutually beneficial between both parties shall be amended.Covered Vehicle, is the vehicle listed on the registration page of the purchaser agreement form.
Our Team Will Help You Understand:
- Limitations Of Coverage
- Purchaser’s Responsibilities
- Included Benefits
- Optional Benefits
- Cancellation
To find out more, please schedule a consultation:
Vehicle Theft Protection
Signature Dealer Services understands what matters most to you. It’s not the purchases that we protect, but the people that have chosen us to serve them. Protect the investment of your customers with a simple, profitable, and affordable vehicle etch/theft protection. Our program can increasecustomer loyalty, after-sales performance, and revenue for independent and franchise dealerships with fixed operation margins. In 2017, 773,139 vehicles were stolen, up from 767,290 vehicles in 2016 according to FBI records. Replacing all of a vehicle’s glass is expensive and as a result it decreases the marketability of a stolen vehicle for thieves.Stenciling or etching a vehicle’s (VIN) into each window is an effective vehicle deterrent.Vehicle Theft Protection Overview
Vehicle Theft Protection Coverage
- Maximum benefit $2,500
- Maximum benefit $10,000
- Maximum benefit $15,000
- Maximum benefit $25,000
Highlights & Features
- Simple process – etch can be applied quickly and easily to vehicles
- Vehicle theft/etch protection reduces the turnover ratio of a thief by making it difficult to sell quickly
- Vehicles declared unrecoverable come with a “limited warranty” that pays for the cost of the stolen vehicle
- Both the dealer and customer are compensated for the loss
- All vehicles qualify regardless of age or mileage
Customer Benefit
- Major insurance providers may offer lower comprehensive premium coverages
- Benefits are transferable, which can increase resale value of a vehicle
- In the event the vehicle is not recovered, a specified total in their contract will be paid to the customer, typically higher than their insurance settlement
- Reimbursement on out-of-pocket rental car expenses
* In Florida: Optional Service Contract. In New York: Certificate of Insurance.
Frequently Asked Questions
Who do I contact to update my policy information?
To update your policy information, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731
How do I file or check on a claim?
In order to file a claim, please submit your request in the “Service Center” form under “Update Policy” or call +1 888 367 0731 before filing a claim, please be sure to have the following information available:Claim Number, Certificate/policy number, or Account/bank/loan company.
How can I cancel my policy?
To cancel your policy, please submit your request in the “Service Center” under “Cancel Policy” or call +1 888 367 0731
Can I apply this on my vehicle myself?
No, only an authorized dealer/seller can apply an Anti-Theft Protection Limited Warranty theft deterrent system because it needs to be professionally and properly applied or installed onto a vehicle.
Agreement Terms
Total Loss, is when the Covered Vehicle is stolen and not recovered within thirty (30) days, or recovered damaged within thirty (30) days and the primary insurer declares the Covered Vehicle a Total Loss.Purchase Guarantee Benefit, is the difference between the Replacement Vehicle Cost Basis, and the actual cash value of the Covered Vehicleas determined by your primary insurer at the time of theft.
Our Team Will Help You Understand:
- Coverage Options
- Claim Procedures
- Terms & Conditions
- Exclusions
- Cancellations
To find out more, please schedule a consultation:
Let’s create a successful plan to maximize your dealership’s financial future today!
1
Talk
Signature Dealer Services will listen as you explain your needs, strengths, and potential weaknesses. Then we will create a personalized plan that explains in detail how we can help you reach your dealerships goals.
2
Act
We will work together to implement your plan for success. We will keep you updated on where you stand and adapt the plan as life happens.
3
Relax
Our team will be here for you whenever you need us. Call us at any time, for any reason. Not sure about a product or coverage? Ask our experts. A customer has a claim? Give us a call, we’ll help make sure they’re covered.
Get Started Today!