Financial Service Management

The training course that we provide will improve your Financial Service Manager’s leadership and sales skills. This will also ensure that they are up to date with industry best practices according to the National Automobile Dealers Association (NADA). To show our relentless commitment to your organization’s success, our training courses are offered in the convenience of your dealership. Our training program was designed to help new Financial Service Managers or Financial Service Managers who are new to our process. Our goal is to improve performance by enhancing the knowledge of your Financial Service Manager within the following key areas:

  • The role of F&I
  • Product knowledge
  • Duties and responsibilities
  • Code of conduct and ethics
  • Federal Regulations
  • Compliance/Disclosure
  • Leasing/Financing presentations
  • Fundamentals of selling F&I products
  • Preparing F&I products into a menu
  • How to properly present the menu
  • Objection handling

Compliance, Disclosure, and Regulations

This course has been designed for your Financial Sales Managers, Sales Managers, and Sales Associates so that they are up to date with the retail automotive industry’s current or new compliance, disclosures, and regulations. We will review several key areas:

  • F&I compliance
  • Consumer Financial Protection Bureau
  • US Patriot Act and Office of Foreign Assets Control (OFAC)
  • Fair Credit Reporting Act
  • Lending Act and Regulation Z
  • Equal Credit Opportunity Act and Regulation B
  • Consumer Leasing Act and Regulation M
  • Risk-based pricing
  • Federal Odometer Law
  • Federal Advertising Rules
  • Gramm–Leach–Bliley Act
  • Federal Trade Commission’s (FTC’s) Used Car Rule
  • Federal Trade Commission’s (FTC’s) Privacy Notice
  • Federal Trade Commission’s (FTC’s) Safeguards Rule
  • Federal Trade Commission’s (FTC’s) Red Flags Rule
  • Federal Truth in Lending
  • IRS Form 8300
  • Payment packing
  • Magnuson-Moss Warranty Act
  • Adverse action notices